Orders & Delivery
Aide System Limited (ASL) has a set freight charge for all New Zealand deliveries, and a staggered charge based on your total purchase price for international orders. Please refer to the form below for our freight charges and delivery times.
| Country | Purchase Price (NZD$) | Freight Type | Freight Charge (incl. tax in NZD$) | Delivery time | ||||||||||||
| New Zealand | 1 – 900 * | Nationwide Courier | 7.65 | 2-3 working days | ||||||||||||
| Australia |
|
|
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3-10 working days | ||||||||||||
| Rest of the World |
|
|
|
3-10 working days |
* We will not accept orders through Aideport.com of more than NZ$900 total value. We consider this a bulk purchase which would require special shipping and purchase rates. If you want to purchase more than NZ$900 in stock please contact us directly: 0800 243347 (NZ only), or via email at sales@aideport.com.
Ordering Online
Online Security
We know the importance of security online. We only accept online transactions that are encrypted to safeguard your personal information. Aideport.com uses 128-bit SSL encryption provided by QualitySSL from BitEngines. This means that your transactions are secure. When you see the padlock in the status area of your browser (in the lower area of the screen), and the URL in your browser’s address field (near the top of your window) starts with https://, then your data is encrypted and protected during transmission. To learn more about encryption, QualitySSL and BitEngines, please visit http://www.qualityssl.com
Alteration to an Order
Most of our orders are dispatched the same day we receive them, so alterations to an order are usually only possible up to 2pm on the day of placing the order. Phone 0800-243347 from 9am to 5.30pm weekdays to arrange any amendments.
Cancellation of an Order
Completion of the check out process constitutes a sale and ASL reserves the right to process and dispatch the order. However, where possible ASL is happy to cancel orders that have not been processed for dispatch. If your payment has been processed but not dispatched, we will endeavour to stop the dispatch and return the funds to your credit card. If your order has been processed and dispatched, cancellations are not possible.
Product Returns & Refunds
Refunds will only be given when the products are returned to our office, in as new condition, complete with undamaged packaging within 30 days of date of purchase. They should be accompanied by an explanation for the return and the packing receipt. Note: Return freight is at the purchasers expense. Refunds will only be given in accordance with the Consumer Guarantees Act.
Faulty or Damaged Goods
These can be returned to us for review. Simply attach a letter outlining the problem, with your receipt and packing slip, and we will review the product. ASL will then either replace or repair the product, or refund your money. Normal wear and tear is not covered by this. The decision to replace or refund on your product rests with ASL.
Please feel free to contact us to discuss any product issue. Email us at sales@aideport.com or phone 0800-243347.
Return Shipping Guidelines
- Return the product via insured Courier Post or Parcel Carrier. Note: Cash on delivery shipments will not be accepted.
- Enclose a copy of your receipt (if possible) and your name, address, and date of purchase.
- Send returns to:
Aide System Limited, Product Returns,
PO Box 11141, Manners Street, Wellington 6034, New Zealand. - Keep a record of your shipment until you have received a credit, refund, or replacement.
